Returns & refunds

Our promise

We want you to love your glow. If something isn't right, contact us within 14 days of delivery and we'll help arrange a return or exchange.

What can be returned

• Unopened, unused items in their original packaging.
• Items that arrived damaged or incorrect (we'll cover return costs).

For hygiene reasons, opened skincare cannot be returned unless faulty.

How to start a return

Email info@seoulglow.netwith your order number and a short description. We'll send you the next steps. Approved refunds are processed to your original payment method via PayFast.