FAQ

Frequently Asked Questions

Are your products authentic?

Yes — 100%. We source directly from trusted Korean suppliers. Every product is genuine and sealed.

How long does delivery take?

Typically 7–21 business days. You'll get a tracking number as soon as your order ships.

Do you ship across South Africa?

Yes, nationwide. Free shipping on orders over R750.

What if my product arrives damaged?

Email us a photo within 48 hours and we'll sort a free replacement or refund.

How do I choose the right products?

Browse by brand or shop our Bestsellers and PDRN & Collagen Edit — or message us for a routine recommendation.